What to do if an Mobile App doesn’t work

March 31, 2022 Cyber Planet

It happens with us often that an app that was working fine previously suddenly stops working. It may also happen that the app is working but it is not working smoothly and the phone starts to hang in the middle of your using that app. It is a very frustrating situation.

So today I will tell you multiple solutions with which you will definitely be able to solve this issue.

What to do if Mobile App does not work

Here are some ways to solve this issue:

Restarting your phone

It has been seen in various cases that various small problems in smartphones get resolved with a quick phone restart. You can also try restarting it and if it doesn’t work, then see the next method.

Clear cache

If after restarting the phone the app is not working, you can try clearing the cache. Follow the steps below to do it:

Hold that particular app on the home screen.
A list of options will appear.
From that list, tap an option named app info.
There you will see a storage usage option.
In it, there will be one option to clear the cache.
Tap it and try opening the app.

If still, it is not working properly, follow the next method.

Clearing data

Before telling you this method, I would like to warn you, that this will delete all your personal data related to that particular app. So make a copy of all data through file manager if you need, before clearing data.

Follow the steps below to clear data:

Hold the app on the home screen.
A list of options will appear.
From that list tap app info.
There you will see a storage usage option.
In it, there will be one option to clear data.
Tap it and try opening the app.

Most probably it will start working by now.

Still not working? Keep reading then.

Uninstalling and reinstalling the app

This will definitely work, and if it doesn’t work then there is some big problem in the app or your smartphone. It may be the case that your phone is not compatible with the app.

Here’s how to uninstall and reinstall an app:

Hold the app and click the uninstall option.
Go to the play store and download the app.

If it’s still not working the only option that remains is to inform the developer of the app.

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Writing about the problem to the developer of the app

It’s very easy to do this:

Go to the play store.
Search for your app.
Click on it
Slide down and you will see an option of putting out a review and developer contact.
Write your problem there and someone will surely get back to you. Or
You will see the mail address of the developer. Mail them your problem personally.

So these are some solutions which help you to run your app again.